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Ridiculous!!! |
January 31, 2021 |
| Reviewer:
Hannah
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This company decided to start charging $10 for shipping regardless of the size of the package (if your total before tax is under $50). I order 4 60mls a month and the shipping cost half the price of 1 box of juice! I could understand if they were using expedited or fast shipping but they do not. I think they're pocketing the extra $10. You just lost a loyal customer.<br><br>***NN Response***<br><br>As explained on our shipping information page & our response to your email, the reliability of the US postal service has deteriorated to a level that is unacceptable to us. Since mid December we have been using UPS since they offer reliable service, UPS is much more expensive than the postal service ($10 is our average cost for UPS Ground, you can easily research & verify this) so we implemented a pricing structure that still offers free shipping for orders over $50. It is simply not feasible for us to spend $10 to ship a $22 order. Virtually every ecommerce business has a minimum threshold for free shipping, most online vape outlets have a threshold of $60 or more. We are NOT pocketing anything, we are doing what is necessary to keep our business functioning.
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So instead of ordering $22 in product every 2 weeks (you stated $44 every month but neglected to mention that it is in two separate orders every month) you could simply place a single order for $66 every 6 weeks and still pay no shipping. If that is not acceptable then we certainly understand, have appreciated your business & wish you the best in finding another supplier.
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