Warranty & Returns
All parts (batteries, chargers, atomizers, etc., excluding the items listed below) are warrantied to be free of manufacturers defects for 14 days from the date of delivery. We recommend that you thoroughly check all warrantied components when you receive them.
There is NO WARRANTY for e-liquid, cartridges (including tank cartridges), drip tips or the eGo low resistance atomizers (including tank atomizers) for ANY reason and returns/exchanges are NOT accepted for these items.
There is NO WARRANTY FOR cartomizers, clearomizers & the associated replacement parts for ANY reason & returns/exchanges are NOT accepted for these items.
There is NO WARRANTY for issues relating to the taste of the vapor produced by the atomizers. We recommend proper care & maintenance of the atomizers.
There is NO WARRANTY for parts that have been damaged by cross threading. Please use care when attaching/detaching threaded parts.
Please take your time & shop carefully. We do NOT generally accept returns for items ordered in error. If we do agree to accept a return for items ordered in error the items MUST be unopened & unused. A 20% restocking fee WILL apply in these situations. IF YOU HAVE QUESTIONS ASK THEM BEFORE YOU ORDER!
NO RETURNS WILL BE ACCEPTED OR PROCESSED WITHOUT A RETURNED MERCHANDISE AUTHORIZATION (RMA)!To receive an RMA please email firstname.lastname@example.org please include your original order number, a description of the problem and specifically what part(s) the problem you are having is with. Please also include your contact information (email address & phone number) as often the situation can be resolved without returning the item.
Returns are accepted for warranty items only (defective parts). Returned items found to be defective will be replaced, no refunds or store credit will be issued. Return postage to us is at the buyers expense, shipment of the replacement part(s) is at our expense.
IT IS THE CUSTOMERS RESPONSIBILITY TO USE APPROPRIATE & STRONG ENOUGH PACKAGING IN SENDING RETURNS. STANDARD ENVELOPES ARE NOT STRONG ENOUGH TO CONTAIN METAL PARTS. REPLACEMENTS WILL NOT BE SENT FOR EMPTY ENVELOPES RECEIVED THAT WERE DAMAGED IN TRANSIT DUE TO INSUFFICIENT PACKAGING.
This is our "official" policy, however we want you to be happy with our products and services and we always make every reasonable attempt to make sure all of our customers are 100% satisfied!