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Warranty & Returns
Parts Warranty
All parts (batteries, chargers, atomizers, etc.) are warranted to be free of manufacturers defects for 14 days from the date of delivery.
There is NO WARRANTY for e-liquid or cartridges or the eGo low resistance atomizers and returns are not accepted for these items.
There is NO WARRANTY for issues relating to the taste of the vapor produced by the atomizers. We recommend proper care & maintenance of the atomizers.
There is NO WARRANTY for parts that have been damaged by cross threading. Please use care when attaching/detaching threaded parts.
Returns
NO RETURNS WILL BE ACCEPTED OR PROCESSED WITHOUT A RETURNED MERCHANDISE AUTHORIZATION (RMA)! To receive an RMA please email support@nicotinenirvana.com please include your original order number, a description of the problem and specifically what part(s) the problem you are having is with. Please also include your contact information (email address & phone number) as often the situation can be resolved without returning the item.
Returns are accepted for warranty items only (defective parts). Returned items found to be defective will be replaced, no refunds or store credit will be issued. Return postage to us is at the buyers expense, shipment of the replacement part(s) is at our expense.
This is our "official" policy, however we want you to be happy with our products and services and we always make every reasonable attempt to make sure all of our customers are 100% satisfied!
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